Open Today! 9:00 AM - 8:00 PM
Open Today! 9:00 AM - 8:00 PM   |   Log In  |  Sign Up
205 Toyota Lane Henderson, NC 27537 2524382181
205 Toyota Lane, Henderson, NC 27537
Sales: (252) 654-9442 | Service: (252) 654-9516 | Parts: (252) 654-9517

Do I Need to Take My Car to the Dealership I Purchased it From for Service?

Do I Need to Take My Car to the Dealership I Purchased it From for Service?


Are you worried about the manufacturer warranty becoming void for taking your car to your nearby garage for service?  Don’t worry. Here, we have tried to provide answers to your auto service related questions. But before that, you need to understand the relationship between the manufacturer warranty and service from the dealership.


What Does the Car Manufacturer Warranty Cover?


The car manufacturer warranty is quality assurance to the owner that implies the car is free from any manufacturing defects. The warranty covers all factory related parts like the engine, power transmission and other parts. If any part covered under the warranty malfunctions within three years (warranty period), the company pays for the repairs. However, you need to ensure you have not violated any terms and conditions mentioned in the warranty.


What are the Important Terms and Conditions in the Manufacturer Warranty?


Regular maintenance tasks like fluid checks, belt replacement, oil changes, tire rotations and inspections need to be carried out to keep the warranty intact. If there is any damage to parts due to negligence or absence of routine maintenance, the dealership may decline your request to carry out free repairs and replacement even though it is part of the manufacturer warranty. In such cases, you will be required to pay for the replacements and repairs.


Is it Necessary to Service the Car at the Dealership?


No, it is not necessary to take your car for service to the dealership. However, as a condition of the manufacturer warranty, the maintenance tasks need to be performed by trained and qualified personnel. If you ignore this condition, you cannot claim free repairs and replacements that come with the manufacturer warranty. Unless the car manufacturer warranty mentions specific auto service providers, you are free to take your car to any auto service provider as long as the maintenance is handled by professionals.


What Happens When You Take the Car to Other Auto Service Providers?


You are not doing anything wrong by taking your car to your friendly neighborhood auto service provider. However, some dealerships may deny free repairs and replacements that you are entitled as per the car manufacturer warranty if you have not serviced your vehicle there and do not have proper documentation. The reason is that they have no way to verify that maintenance has been kept up to maintain the warranty.


To avoid such things happening with you, keep the records of all maintenance done in the past. You need to also document all receipts that would serve as a proof that there was no negligence on your part regarding car maintenance. The result is that the dealership will have no right to deny the service and repairs that are covered under the manufacturer warranty.


Things to Remember


When you purchase a new car, go through the details and understand the terms and conditions of the manufacturer. You need to understand what needs to be done and what should be avoided to keep the manufacturer warranty intact. You need to always take your car for service to trained and qualified technicians who have complete knowledge of car maintenance.

Dealer Information
Henderson Toyota 205 Toyota Lane Henderson, NC 27537 Get Directions
Sunday:
CLOSED
Monday:
9:00 AM - 8:00 PM
Tuesday:
9:00 AM - 8:00 PM
Wednesday:
9:00 AM - 8:00 PM
Thursday:
9:00 AM - 8:00 PM
Friday:
9:00 AM - 8:00 PM
Saturday:
9:00 AM - 8:00 PM
Sunday:
CLOSED
Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
8:00 AM - 4:00 PM
Sunday:
CLOSED
Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
8:00 AM - 4:00 PM
Phone:
Phone:

Building your garage...


Garage Icon